POGOAIOS — LEGAL HUB

REFUND & RETURN POLICY UPDATED NOVEMBER 3, 2025

This policy applies to purchases made on our website or via our official sales channels. It is incorporated into the Terms of Service.

AT‑A‑GLANCE

Window: Request within 7 days of service start or account delivery.
Full Refunds: Work has not started, or a delivered account shows no material activity.
Partial Refunds/Pro‑Rata: If work is in progress, refund equals the unperformed portion, less applicable fees below. Store credit option available with fewer fees.
PayPal Refunds: All refunds paid via PayPal incur a 5% PayPal processing retention, except where law requires a full refund or if the refund is due to our error.

WHY FEES?

Most payment processors keep part of their fees when we issue refunds. To keep base pricing low, we pass through only a portion of those non‑refundable costs on PayPal refunds. Choose store credit to avoid PayPal retention where available.

REFUNDS

Full Refund Eligibility (within 7 days): work not started; or delivered account shows no material activity.
Partial Refunds & Store Credit: Pro‑rata based on the uncompleted portion. A 7% processing fee applies to partial refunds paid to original method. No processing fee when you opt for store credit.
PayPal Processing Retention (All PayPal Refunds): An additional 5% is retained on refunds paid via PayPal, unless (i) required by law to refund 100%, (ii) due to our error/defect, or (iii) you choose store credit.
Timing: Approved refunds are initiated within 48 hours; your bank/processor may take additional time to post funds.

EXCHANGES

Swap for another service of equal value or pay the difference to upgrade. If lower value, we issue store credit for the difference.
Upgrades to a higher tier must be requested before 50% completion of the current service.

EXCEPTIONS (NON‑RETURNABLE)

Orders marked completed, coin top‑ups, and custom 24‑hour work already performed are not eligible, except where law requires otherwise.
Accounts with post‑delivery activity or resource usage are ineligible for refunds/exchanges.

HOW TO REQUEST

Email [email protected] or message D!$c0rd @revilonos with your order ID and purchase email.

EU/UK CONSUMERS — 14‑DAY WITHDRAWAL

You have 14 days from contract to cancel most distance service contracts. If you ask us to begin immediately and acknowledge loss of withdrawal rights once performance starts, you will not have the right to cancel for the performed portion.
Where statutory withdrawal applies and has not been waived, we will issue a full refund without deductions. If you requested early performance, we may deduct a proportionate amount for work performed up to cancellation, as the law allows.

Model EU/UK Cancellation Form (copy & send to [email protected])

— To: PoGo All‑In‑One Services LLC ([email protected])
— I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: [describe]
— Ordered on [date] / received on [date]
— Name of consumer(s):
— Address of consumer(s):
— Email used for purchase:
— Signature of consumer(s) (only if this form is notified on paper):
— Date:

CALIFORNIA CONSUMERS

See the California Consumer Rights Notice in the Terms of Service. This policy does not limit any non‑waivable rights you may have under California law.