Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may request a refund, store credit or exchange. Please see below for more information on our refund policy.
All refunds must be done within 7 days from initial date the service start. Full refunds are only applicable to service that has not yet began or pokemon go account sales that has no resources used. Pokemon go account sales purchased within our 7 day return window that has stardust usage, pokemon trades or pokemon deleted from account are ineligible for our refund policy.
Partial Refunds & Store credits are measured by the amount of uncompleted service, 15% restocking fee for pokemon go trades at the time of refund request. For example:
If you purchase a 10 million xp and 6 million is remaining at the time of refund request then you would be eligle for 60% of the purchase price for partial refund or store credit.
If you purchase a shiny pokemon trade and you decide to request a refund for any reason then your refund amount is subject to a 15% restocking fee or no fee for store credit.
To request a refund, please contact the support rep working on your order or email customer service at [email protected] with proof of purchase.
Once your refund request is received and inspected, we will send you an email or message to notify you that we have received your cancel request. We will also notify you of the approval or rejection of your refund status after investigation is completed.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 hours.
We will exchange an order for the same value for the one being replaced or request the difference in payment to bumb up to the higher value service. If the service is of lower value then we would approve a store credit for the difference. This must be requested before the order is started.
On rare occasion if the order is of the same service and you are looking to up upgrade to a higher tier/variation of the same service then the request can be approved by the latest 50% completion of the current service. Your request to exchange for higher tier at 50.01% completion will be denied. You will need to purchase at full price for the higher service. If approve, 50% and lower, then you pay the difference.
All orders marked as completed are ineligible for a refund, store credit or exchange. However, if we are unable to complete the guarantees that you paid for, then a store credit will be given for the percentage of of the guarantee outstanding/incomplete like the example above.
All pokemon go accounts that has resources used are ineligible for a refund, store credit or exchange.
If you have any questions concerning our refund policy, please contact us at:
1-757-806-8462
© 2023 Pogo All In One Services LLC. All Logos and Trademarks above are their repective owners. We are not affiliated with neither Niantic, The Pokemon Company, Game Freak or Nintendo.