Last updated April 11, 2025
This Shipping & Delivery Policy is part of our Terms and Conditions and applies to all orders placed through POGO AIOS, including digital Pokémon GO accounts, XP boosts, farming services, and custom trades.
We offer 100% free digital delivery for all products and services. Since everything we sell is non-physical (e.g., in-game services, account credentials, or digital Pokémon GO assets), there is no physical shipping involved.
Upon completion of your order, you will receive delivery through:
In-game trade or account access
Email or direct communication via Discord (where applicable)
No Stardust spent
No Pokémon traded
In-game trade or account access
Refunds for partially completed services are calculated based on the uncompleted portion of the order. All partial refunds are subject to a flat 7% processing fee. Store credits may be offered in place of refunds with no processing fee.
Example:
If you purchase 10 million XP and 6 million XP remains at the time of your request, you're eligible for a 60% refund minus a 7% processing fee, or a 60% store credit.
For Pokémon trades (e.g., shiny Pokémon), you may request a refund within the 7-day window, subject to the same 7% processing fee, or choose store credit with no fee.
Yes — we serve customers worldwide. All digital orders are available to customers regardless of location, as long as they are compliant with Niantic's regional and game-specific limitations.
🔸 No customs, duties, or shipping fees apply.
🔸 International availability is subject to game server limitations or event restrictions.
Exchanges are allowed under the following conditions:
You may swap your order for another service of equal value or pay the difference to upgrade.
If the replacement service is of lower value, a store credit will be issued for the difference.
All exchange requests must be submitted before the service has started
If you're requesting an upgrade to a higher-tier version of the same service, it must be done by the 50% completion point of your current service. After that point, upgrades must be purchased at full price.
All orders marked as completed are ineligible for a refund, store credit or exchange. However, if we are unable to complete the guarantees that you paid for, then a store credit will be given for the percentage of of the guarantee outstanding/incomplete like the example above.
All pokemon go accounts that has resources used are ineligible for a refund, store credit or exchange.
If you believe you are eligible for a return or exchange, please contact us at:
Please provide your order ID and account information so we can review your request as quickly as possible.
© 2025 Pogo All In One Services LLC. All Logos and Trademarks above are their repective owners. We are not affiliated with neither Niantic, The Pokemon Company, Game Freak or Nintendo.